Buy American

I know, I know, I've been down for the count.  I'm all business these days, in anticipation of a camping trip starting next weekend.  I'm pretty excited - five days in Glacier National Park.  Supposedly all the campsites are booked up so we're going to wing it.  And I guess they're still snow-blowing some of the car routes through the park, so our options may be further limited.   Also, our only tent is a big car-camping tent so I'm thinking I should walk around this weekend with a 100 lb weight on my back to prepare. 

Other than that, I'm psyched and trying to pick away at the avalanche of work that is flowing in my direction.  (Confirming my theory that the best way to generate work is to plan a vacation that will inevitably overlap with your new deadlines.)

Anyway, I just thought I'd share with you a really positive customer service experience I had today.

I'm trying to get with the nutty-crunchy avoidance of plastics that is so trendy right now.  In fact, in prep for this upcoming trip I bought a stainless steel water bottle and a couple of those really pretty Sigg bottles (so hard to choose!).

And for a while now I have been storing leftovers and packing my lunch in the attractive, freezable, microwaveable pyrex containers from Anchor Hocking.  Sure, they're greenish, but if nothing else, they keep an airtight seal much better than my Servin' Savers, especially with heavy things like soup or fruit.  But after a few years of microwaving and dishwasher-ing, the rubber lids of a few of my containers are warping and cracking.

So I sent an e-mail to Anchor Hocking to that effect.  They don't sell product on their site, but I haven't found anyone who will sell just the lids.  After a couple of years' use, I'm perfectly happy to spring for new lids - so I thought they could source them. 

Instead they e-mailed me back within an hour, to say, among other things:

If you will provide the Zlid19____ information listed on the underside of the covers along with your address (NO PO BOX) we will ship replacement covers with our compliments.

And now they've made me blush!  And may I say, Anchor Hocking, you're looking particularly good yourself!  Have you been working out?

Comments

[Wickedly Scarlett]

Wow, rock on Anchor Hocking!

And good luck getting prepped for the trip--it sounds fun and definitely adventurous!